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Remember when John Smith was handling all the customer service issues in your previous job and you never had to worry about that?
Guess what? You now have to worry about that. From now on, it's 100% up to you to master the art of handling support and service to your customers. And just a heads up, not all customers are fun to deal with, especially when you're working online.
When working online, you're opening up the world-wide door to your business and you're going to get a wide range of people coming to your "store" and into your profit funnel.
There will be people who are rude, immature, dishonest, and more than happy to rip you off or take advantage of you and not bat an eye.
Shocked? It's true and you now have to learn how to deal with them. While this group is very small, it's reality. And you need to be prepared for this.
Here's another rule. When people like you, you probably won't hear from them. When people don't, you're more likely to hear from them! So, sometimes silence is golden.
With that said, there will be a select few who actually take time to let you know that they're pleased with you and your service, etc. Be sure to thank them for taking time to let you know.