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You will almost certainly run into difficult clients from time to time. Unfortunately, they are a part of doing business.
Most clients will be pleasant to work with, but we’ve all run into a handful who are simply confused or overwhelmed by the whole process, are concerned over progress, or simply need a bit more guidance in order to fully understand what you are offering, and how you are helping them.
Remember as well that not everyone is going to see the work that went on behind the scenes.
If they have no experience developing online businesses, it’s likely that you will want to take your time in explaining the process, what you and your team have been doing, and why it’s an important part in the growth of their online exposure.
For the most part, you should try to work with clients to make sure they are happy every step of the way, and to do your part in being understanding by putting yourself in their position.
Remember, these people trust in you, they have agreed to let you manage an important part of their business; their online presence and you need to be sincere in communicating with them every step of the way.