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Attention To Retention MRR Ebook

Attention To Retention MRR Ebook
License Type: Master Resell Rights
File Size: 2,205 KB
File Type: ZIP
SKU: 56904
Shipping: Online Download
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Get personal

Gone are the days when you could address someone as "Dear customer" and still be on their good books. The plethora of customer relationship management tools have made it possible for businesses to treat every single one of their customers with personalization and customization.

Best-practices in customer service personalization include using names in all brand communications (written or verbal), using the right words to show empathy, and providing relevant (customized) solutions to customer problems. Phrases like "I don't know, but I will find out for you." "I would be happy to help you with this." "I can understand, I would be frustrated too." and "Thank you miss Jane, is there anything else I can help you with?" show you care about the experience of customers and makes them happy.

Above everything else, be sure to resolve customer problems as soon as possible, and as effectively as possible. The White House Office of Consumer Affair reveals that satisfied customers who have had their issues resolved and are happy with it, share their experience with about four to six people, spreading good word about your business in the process.

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